Contact Information
Phone:
440-247-9090
Fax:
440-247-9191
Shop Owner:
Dori Loomis
Address:
3 N. Franklin Street, Chagrin Falls, Ohio 44022
Hours:
Monday, Tuesday, Wednesday: 10:00am - 5:30 pm
NEW HOURS! Thursday: 10:00pm - 7:00pm
Friday and Saturday: 10:00am-5:00pm
Sunday: Closed
Eastern Standard Time
E-mail:
[email protected]
Copyright and Legal Notice:
All images and text copy on this site are protected under the Copyright Law whether it has a notice or not. No content or images from this site may be copied for any use.
Fraud:
We check all orders very carefully and do not ship orders until payment is cleared or authorized. Generally, we require all orders are shipped to the same address as that associated with the credit card. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order your IP address, date, and time is collected. An IP address can be tracked to the computer used to place the order.
Gift certificates are available in multiple denominations,here.
Gift wrapping:
All our items will be shipped to you in our signature polkadot tissue and polka dot gift bag with co-ordinating bow.
How long will my order take:
After we receive your order we immediately get to work. Items that will be stitched take one week for processing and personalization. Items that are engraved take ten days for processing and personalization. Items that are decaled take one week for processing and personalization. Items that are printed take one week for processing on personalization. All items are shipped USPS priority mail and will arrive two to three days after the processing and personaliztion time.
At this time we only within the United States.
Payment Options:
We accept Visa, Mastercard,and Amex
Privacy and Security:
Your privacy is very important to us. We do not distribute your personal information to third parties for any purpose. We appreciate your interaction with us and we are committed to protect your personal information as we would our own.
See our detailed policy here: privacy policy.
littlemonogramshop.com uses industry standard SSL (Secure Socket Layer) encryption to protect data and during transmission. SSL ensures that communication, personal informationis not tampered with during transmission. SSL encrypts or scrambles any information sent from you making it virtually impossible to tamper with. The information is unreadable should anyone try to intercept it.
Returns/Refunds:
We regret that personalized items are not returnable. If there is a defect with the merchanidise please call within 10 days of receipt to report and we will gladly exchange, replace or refund the item. If there is a mistake with the personalization due to our error we will gladly replace the item as quickly as possible.
Sales Tax:
A sales tax of 7.75% will be charged to all orders shipped within Ohio.
Sample Sale:
Every July during our annual village sidewalk sale we host our "crazy sample sale" where you can pick up a great deal for a steal. All the samples from the precious year are available for $5.00 each - just show us your name or initials!
Shipping:
A flat fee of 10$ will be charged to all orders.
Sidewalk Sale:
Every July the Village of Chagrin Falls, Ohio hosts our annual Sidewalk sale. This is a great three day event with deals for every buyer. Be sure to stop by if you're in town! Sign up for our newsletter if you'd like to be informed about this great event, as well as many others throughout the year.
Special Offers:
Little Monogram Shop will occasionally offer special promotional discounts and offers. To take advantage of special offers, discount codes must be entered during the check-out process. If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.
Tracking your order:
You will be notified by email once your order is shipped. You may login anytime to check the status of your order, here.
